Delivery

Carriage is free on all orders over £50.00 to mainland UK (please note, this discount does not apply when any other discount is used).

For mainland UK orders up to £50.00, carriage is £3.95.  Carriage for all orders to Europe (including Eire and the Channel Islands) is £8.95 and to USA £12.95.  We do not currently deliver outside of these areas.

We aim to dispatch orders within 2-3 days of receipt of order, however please be aware that personalised items may take up to 21 days to be dispatched.  Delivery is subject to payment/credit clearance and stock availability.  Payment by cheque will delay this process as we will only dispatch goods once your cheque has cleared.  Depending on weight and size, deliveries are either via Royal Mail or Courier service.

Please use a delivery address where there is someone to sign for your parcel.

Very rarely, an item may be temporarily out of stock.  We will inform you if this is the case as soon we have received your order and advise you of a delivery date, which, in most cases, will be no more than 7 days.

Please inform us if you have a 'must deliver by' date.

Returns

If for any reason you are not delighted with your goods and would like to return them, please telephone us quoting your receipt number within 7 working days from the day after you receive your order.

Items must be returned in their original condition and with the original packaging.  We cannot refund or exchange goods that have been assembled, used, washed or damaged or any personalised items.

Please obtain proof of posting when returning goods, as claims for lost returns parcels without proof of posting will not be accepted.  We are unable to refund the cost of postage, with the exception of faulty goods.  We try to process returns as quickly as possible however please allow up to 28 days.